Refund policy

Returns & Refunds Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

We reserve the right to refuse returns that show any signs of wear, damage, or alteration.

Please note the following items are non-returnable and non-refundable:

Custom jewellery is made uniquely for each client and therefore cannot be returned or refunded.

Customers are responsible for ensuring the correct size before placing an order, particularly for rings and custom-made items.

We strongly recommend confirming your size with a professional jeweller prior to purchasing.

We are not responsible for incorrect sizing provided at the time of order.

If resizing is requested, all associated costs will be the responsibility of the customer. These costs may include, but are not limited to:

Resizing fees
Delivery and return shipping costs
Any additional handling, material, or labour costs involved in receiving the item, resizing it, and returning it to the customer

Custom-made jewellery created to the provided size cannot be returned or refunded due to sizing errors.

To start a return, please contact us at: robertbell1.rb@gmail.com

Returns must be approved before being sent back.
Items returned without prior approval will not be accepted.

If your return is approved, we will provide instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Please inspect your order upon delivery and contact us immediately if:

We will assess the issue and arrange a suitable resolution.

Once we receive and inspect your return, we will notify you if your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process the refund.

We do not offer direct exchanges.

If you would like a different item, please return your original item (if eligible) and place a new order.