Shipping policy
Order Processing
All orders are processed within 1–3 business days, unless otherwise stated.
Custom-made or personalised jewellery may require additional processing time. Estimated timelines will be communicated prior to production.
Orders are not shipped or delivered on weekends or public holidays.
Shipping Method
We use trusted courier partners to deliver orders within South Africa.
Once your order has been dispatched, you will receive a tracking number via email.
Delivery Timeframes
Estimated delivery times:
- Major cities: 1–3 business days
- Outlying areas: 2–5 business days
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout or communicated prior to order confirmation.
Promotions such as free shipping may be offered from time to time.
Delays
We are not responsible for delays caused by courier services, weather conditions, public holidays, or other circumstances beyond our control.
Delivery Responsibility
Once your order has been dispatched, we will provide tracking details and assist with any delivery-related queries.
While we work closely with our courier partners, we are not liable for delays, loss, or damage once the parcel is in transit. However, we will assist in resolving any issues where possible.
Incorrect Address
Customers are responsible for providing accurate delivery details.
Any additional costs incurred due to incorrect address information will be for the customer’s account.
Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us immediately at:
We will assist in investigating the issue with the courier and work towards a resolution.
Custom Jewellery Deliveries
Custom-made items are produced specifically for you and may require additional time.
Delivery timelines will be communicated during the ordering process.